SALES CONDITIONS

 

Order Processing

ORDER STATUS

When using an express shipping method, orders placed before 2:00 PM ET will be shipped the same day. Orders placed after 2:00 PM will be shipped the following day.

Please allow 1-3 business days for standard ground orders to process and be shipped. During sale period, please allow 3 to 5 business days for your order to be processed.

You will be notified via email when your order is shipped.

You can track your order by logging in to your account and viewing your current order information or by clicking order status in the footer of the website.

ORDER EDITING OR CANCELLATION

If you need to edit or cancel an order, please contact us by email as soon as possible after order placement or call 1 (888) 803-3437 Mon-Fri 9.30am to 6pm ET. Once your order has been shipped, we cannot cancel or edit your order.

PRE-ORDER

A.P.C. features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on apc.fr. Your credit card will not be charged for any pre-order item until it has shipped. The estimated date that the item will ship is indicated at shopping bag. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. A.P.C. will inform you of any changes regarding your pre-order.

 

Payment

PAYMENT METHODS

A.P.C. accepts Visa, Mastercard, American Express, PayPal and Amazon Pay.

PAYMENT TRANSACTION

Your card or PayPal account will not be charged until the day your order is shipped. You will be notified via email when the transaction has taken place.

TAX

We collect sales tax on orders from California and New York. All other states are tax free.

 

Shipping

DELIVERY AREAS

We can only deliver within the United States and Canada. Canadian customers are responsible for import duties and taxes. For sales in France, Japan, or EU, please click on the "shipping country" link on the left navigation of the website.

Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.

All shipments must be signed for unless otherwise stated within an email or a call before the order is processed. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. We also recommend to enroll to UPS My Choice. It's free and easy and will allow you to manage your deliveries.

You may also select in store pick-up at checkout. We will ship your package directly to one of our NYC stores only to be picked up during the specified day.

RATES

FREE ground shipping on any US order. No minimum purchase required. Valid on shipments to the US only.
FREE in store pick-up. NYC stores only.

COUNTRY

SHIPPING METHOD

US

UPS Ground (Up to 7 Business Days)

$0

US

UPS Three-Day Air * (3 Business Days)

$16

US

UPS Two-Day Air (2 Business Days)

$25

US

UPS Next Day Air (1 Business Day)

$35

* Three Day Air is not available to Hawaii

COUNTRY

SHIPPING METHOD

Canada

UPS Worldwide Expedited - 2 days

$32

CANADIAN ORDERS

Canadian customers are responsible for import duties and taxes.

SATURDAY DELIVERY

There is no saturday delivery. Please note that next day, two day, and three day implies business days only. If you place your order on a Friday and select Next Day Delivery you will receive it the following Monday.

Returns and Exchanges

 

HOLIDAY EXTENDED RETURN POLICY

Online full price orders placed from November 23rd to December 30th, 2017 can be returned for a full refund until January 15th, 2017. Does not apply to sale items. Valid only for US and Canadian orders. For the full return policy, see below.

GUIDELINES

A.P.C. customers have 14 days from the receiving date to return/exchange full price items and 7 days from the receiving date to return/exchange sale items. All goods must be returned in their original packaging, in clean, unworn and resalable conditions along with a copy of the A.P.C. returns and exchanges policy below.

Please note the A.P.C. website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store. Store orders can be returned to a store for a Store Credit only.

A.P.C. e-gift cards are non-refundable. Items marked as FINAL SALE are not eligible for return or exchange.

EXCHANGES

Your item(s) can be exchanged online for a different color or size if in stock when creating your RA (the style/sku needs to be the same). For a different style, please return your original item(s) and place a new order online or by calling the A.P.C. customer service to guarantee stock availability.

RETURNING AN ITEM

You need to create a return authorization online. Once approved you will receive the pre-paid return label by email. A $8 restock fee will be deducted from your refund.

 

Steps to make a return:

1. Go to "My account / My Orders", select the order, and click "Returns / exchanges".

2. If you checked out as a guest click “Create a return” at the bottom of the website.

3. Select the item(s) you would like to return/exchange and provide the requested information.

4. Once your return/exchange request has been approved by the A.P.C. customer service team (within 24 hours – any request made on weekends will be reviewed on Mondays), you will receive an email with the pre-paid return label you can print.

5. Write down the RA number below and attach this form to the box/envelope. If the RA # is missing, your return/exchange may be refused and sent back to you.

6. Pack carefully the item(s) you want to return.

7. Place the pre-paid return label on your package and drop it at your nearest UPS store or you can arrange a pick-up by calling UPS at 1-800-PICK-UPS (1-800-742-5877)

A.P.C. provides a pre-paid return label. Return shipping cost for a full refund is at your expense and a fee of $8 will be deducted from your refund. Please note that the A.P.C. US website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store.

Refunds will be processed within 7-10 business days of reception, but may not appear on your statement for one to two billing cycles.

Please use mobile device to browse mobile version of the A.P.C. website