CUSTOMER SERVICE

ORDER PROCESSING               PAYMENT                SHIPPING                 RETURNS & EXCHANGES

 

 
 
ORDER PROCESSING


ORDER STATUS

When using an express shipping method, orders placed before 2:00 PM ET will be shipped the same day. Orders placed after 2:00 PM will be shipped the following day.

Please allow 1-3 business days for standard ground orders to process and be shipped.

You will be notified via email when your order is shipped.

You can track your order by logging in to your account and viewing your current order information or by clicking order status in the footer of the website.

ORDER EDITING OR CANCELLATION

If you need to edit or cancel an order, please contact us by email as soon as possible after order placement or call 1 (888) 803-3437 Mon-Fri 9.30am to 6pm ET. Once your order has been shipped, we cannot cancel or edit your order.

PRE-ORDER

A.P.C. features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on apc.fr. Your credit card will not be charged for any pre-order item until it has shipped. The estimated date that the item will ship is indicated at shopping bag. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. A.P.C. will inform you of any changes regarding your pre-order.

 

PAYMENT


PAYMENT METHODS

A.P.C. accepts Visa, Mastercard, American Express, and PayPal.

PAYMENT TRANSACTION

Your card or PayPal account will not be charged until the day your order is shipped. You will be notified via email when the transaction has taken place.

TAX

We collect sales tax on orders from California and New York. All other states are tax free.

 

SHIPPING

 

CHRISTMAS DELIVERY GUARANTEED

Saturday deliveries are not available for all locations. Please note we do not deliver to P.O. boxes.

To U.S. destinations for in-stock items only.

US

UPS Ground (Up to 7 business days)

Order by 12pm EST on Wednesday, December 14th

US

UPS Three-Day Air ** (3 business days)

Order by 12pm EST on Tuesday, December 20th

US

UPS Two-Day Air (2 business days)

Order by 12pm EST on Wednesday, December 21st

US

UPS Next Day Air* (1 business day)

 Order by 12pm EST on Thursday, December 22nd

* Allow 1 additional day for Alaska, Hawaii and US territories.
** Three Day Air is not available to Hawaii

To Canada for in-stock items only.

Canada

UPS Worldwide Expedited (2 business days)

Order by 12pm EST on Tuesday, December 20th



DELIVERY AREAS

We can only deliver within the United States and Canada. Canadian customers are responsible for import duties and taxes. For sales in France, Japan, or EU, please click on the "shipping country" link on the left navigation of the website.

Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.

All shipments must be signed for unless otherwise stated within an email or a call before the order is processed. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. We also recommend to enroll to UPS My Choice. It's free and easy and will allow you to manage your deliveries.

You may also select in store pick-up at checkout. We will ship your package directly to one of our NYC stores only to be picked up during the specified day.

RATES

FREE ground shipping on any US order. No minimum purchase required. Valid on shipments to the US only.
FREE in store pick-up. NYC stores only.

COUNTRY

SHIPPING METHOD

US

UPS Ground (Up to 7 Business Days)

$0

US

UPS Three-Day Air * (3 Business Days)

$16

US

UPS Two-Day Air (2 Business Days)

$25

US

UPS Next Day Air (1 Business Day)

$35

* Three Day Air is not available to Hawaii

COUNTRY

SHIPPING METHOD

Canada

UPS Worldwide Expedited - 2 days

$32



CANADIAN ORDERS

Canadian customers are responsible for import duties and taxes.


SATURDAY DELIVERY

UPS does not deliver on Saturday. Please note that next day, two day, and three day implies business days only. If you place your order on a Friday and select Next Day Delivery you will receive it the following Monday.

 

RETURNS AND EXCHANGES


HOLIDAY EXTENDED RETURN POLICY

Online full price orders placed from November 15th to December 30th, 2016 can be returned for a full refund until January 31st, 2017. Does not apply to sale items. Valid only for US and Canadian orders. For the full return policy, see below.


GUIDELINES

A.P.C. customers have 15 days from the receiving date to send back full price items and 7 days from the receiving date to send back sale items. All goods must be returned in their original packaging, in clean, unworn and resalable condition along with a copy of your original A.P.C. packing slip. Failing to meet these requirements may result in a rejected return. If rejected, your order will be shipped back to you.

Please note the A.P.C. website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store. Store orders can be returned to a store for a Store Credit only.

EXCHANGES

To exchange for a different color, size or style, please return your original item(s) and place a new order online or by calling the A.P.C. customer service to guarantee stock availability - 1 (800) 803-3437

RETURNING AN ITEM

A.P.C. provides a pre-paid return label with your shipment. Return shipping cost is at your expense and a fee of $8 will be deducted from your refund.

Steps to make a return:

1- For registered customers, sign in to your account and got to "my account / My Orders". Select "Return". For guest customers click Create a return at the bottom of the website. Follow the steps to create a return and to get your RMA number.
2- Fill in the back of the original packing slip.
3- Pack the item(s) you want to return along with the copy of the packing slip and seal it securely.
4- Place the pre-paid return label on your package and drop it at your nearest UPS store or you can arrange a pick-up by calling UPS at 1-800-PICK-UPS (1-800-742-5877)


All returns must be sent to the address provided below.

A.P.C. Returns
Attn - Web department
14B 53rd street
3rd floor
11232, Brooklyn NY

Refunds will be processed within 10 business days of reception, but may not appear on your statement for one to two billing cycles.