APC.fr // US General Terms and Conditions of Sale
Welcome to www.apc.fr ("website"), the merchant website of the A.P.C. (Atelier de Production et de Creation) brand ("A.P.C."). Please read these terms and conditions carefully. Your use of this website confirms your acceptance to the following terms. A.P.C. may update these Terms and Conditions of Sale at any time without prior notice.
Placing an Order
Products on www.apc.fr are reserved for personal, non-commercial purchases within North America only (U.S. and CANADA). The site does not allow the purchase of goods for resale.
- A.P.C.'s collection is available to order:
A catalog can be requested by submitting to our Newsletter, or by email or phone request. If you wish to order any style seen in press you may contact our customer service department at the number listed above or by clicking on the "contact" hyperlink from our website homepage. Before the order is finalized, you will be directed to a checkout page. Please review attentively your purchase (including reference, product description, color and size), billing and shipping information before submitting your order.
By submitting your order you are agreeing to being added to the A.P.C. newsletter. Please note your information will not be shared with any vendors, third parties, or outside organization. To not be included in our mailing outreach please unsubscribe through any email received or contact the customer service number listed above.
A.P.C. features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on apc.fr. Your credit card will not be charged for any pre-order item until it has shipped. The estimated date that the item will ship is indicated on the product detail page. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. A.P.C. will inform you of any changes regarding your pre-order.
Gift wrapping is available at usonline.apc.fr free of charge. For each order you want to gift wrap, click the gift wrap option at shopping bag. Please note that gift wrapping may not be available for all items. The gift-wrap option will apply to items that can be packaged in our gift bags.
We will honor your order within the limits of our available stock. In the event that any of the products ordered are not available in our inventory, you will be notified via email of any changes to your order availability. For partially delivered orders, you will only be charged for the items that are available. To the best of our ability, we will inform you of when you can expect your merchandise, as you may opt to keep or cancel your order.
Please note that your apc.fr order may begin processing as soon as it is submitted. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. Cancellations can be requested within 30 minutes of placing your order. Please call our customer service line with such requests.
In an effort to optimize your shopping experience and allow as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases, or restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
A.P.C. reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order. Additionally, A.P.C. reserves the right to cancel any order if it has reason to suspect that a customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity.
In an effort to process and ship out all orders in a timely manner we can only guarantee to process orders placed by 2pm EST. Any orders placed after 2pm EST will be processed the next business day. Similarly, all orders placed on Saturday and Sunday will be processed the following Monday.
Price and Payments
Retail prices in the catalog are in U.S. dollars. Only orders sent within New York State and California State will be charged the appropriate local sales tax. A.P.C. accepts payments by Visa, Mastercard and American Express. Please provide all correct billing information including the name of the cardholder, credit card number, expiration date, and billing address.
To avoid unnecessary delays, please make sure you have completed checkout carefully and completely. The amount of your purchase will be debited to your account on the date of sale. You will only be charged for merchandise that is available. A.P.C. will not be responsible for any delay of goods due to incomplete order forms or unattainable authorizations from credit card companies.
A.P.C. does not accept personal checks for payment. A.P.C. store credit and gift cards are not available online. They are intended for use in our retail locations, or by phone at (888) 803-3437.
We can only deliver within the United States and Canada. For sales in France, Japan, or EU, please click on the "delivery country" hyperlink on our website.
Goods will be delivered according to their availability. In case of incomplete delivery, only the goods delivered will be charged. There are no shipping charges on back orders. You will be charged for shipping on the first delivery.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.
All shipments must be signed for unless otherwise stated within your Order Notes. Please indicate if you would like to release the signature from your delivery. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges.
A.P.C. cannot change or alter the delivery method once shipped.
A.P.C. cannot declare the value of a package as anything other than its retail value. We cannot mark Canadian shipments as gifts. Canadian customers are responsible for Customs fees. Thank you for your understanding.
Shipping Charges and Delivery Timelines
As long as orders are placed by 2pm EST and all items in your order are available, you will find the charges and timelines for delivery options below:
|US||UPS Ground (Up to 7 Business Days)||$11|
|US||UPS Three-Day Air * (3 Business Days)||$16|
|US||UPS Two-Day Air (2 Business Days)||$25|
|US||UPS Next Day Air (1 Business Day)||$35|
|* Three Day Air is not available to Hawaii|
|Canada||USPS Airmail (4 to 10 days)||$21|
|Canada||USPS Global Express (3 to 5 days)||$32|
|COUNTRY||SHIPPING METHOD FOR IN STOCK ITEMS ONLY|
|US||UPS Ground||Order by 2pm EST on Tuesday, December 16th|
|US||UPS Next-Day Air *||Order by 2pm EST on Tuesday, December 16th|
|US||UPS Two-Day Air||Order by 2pm EST on Tuesday, December 16th|
|US||UPS Three-Day Air **||Order by 2pm EST on Tuesday, December 16th|
* Allow 1 additional day for Alaska, Hawaii and US territories
** Three Day Air is not available to Hawaii
|COUNTRY||SHIPPING METHOD FOR IN STOCK ITEMS ONLY|
|Canada||USPS Airmail *||Order by 2pm EST on Wednesday, December 10th|
|Canada||USPS Global Express *||Order by 2pm EST on Friday, December 12th|
* Please note that all orders shipping to Canada adhere to customs regulations. This may cause your order to be delayed.
NYC Pick Up
All orders for NYC pick up will be available after 6pm the following business day at our Mercer Street Store (131 Mercer Street, New York, NY, 10012). Please wait for a Pick-up confirmation email before attempting pickup.
To claim merchandise, please have your order number, credit card used for purchase, photo ID and pick-up confirmation email. We cannot release your merchandise without these items. Merchandise not claimed within 30 days of the ticket date will be mailed to the recipient at the customer's charge. NYC Pick-up is not available during sale.
Exchanges and Refunds
For your convenience, A.P.C. phone and online purchases may be returned for a full refund or exchange within 10 business days of the delivery date. All goods must be returned in original, unused and resalable condition along with a copy of your original A.P.C. invoice. Refunds will be made in the form of the original payment.
Please fill in the return/exchange form on the back of your invoice including the reason for your return. You can send the item(s) back to A.P.C. to:
Return shipping is at your expense. We recommend shipping your return with a service that provides package tracking to avoid delays.
Please note the A.P.C. website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store. All returns must be sent to the address provided above.
Once your package is received , we will promptly issue a refund or process an exchange in accordance with this policy. In case goods are unavailable for exchange, you will receive a credit to the original credit card used for purchase. Credit will be processed within 10 business days of reception, but may not appear on your statement for one to two billing cycles.
Holidays Return Policy
Any full price item(s) purchased between December, 1st 2014 and December, 25th 2014 may be returned for a full refund or exchange until January, 15th 2015. This extended return policy does not apply to sale items.
A.P.C. Sale and Private Sale
For your convenience, A.P.C. sale items may be returned for a full refund or exchange within 5 business days of the delivery date.
A.P.C. reserves the right to decline your return if these Terms and Conditions of Sale are not met. In this case, we will send back the return to the customer in the condition it was received and no credit will be issued. Please contact us if you have any concerns or questions regarding your exchange or return – 1 (888) 803-3437
According to the French Law dated January 6th 1978 on personal data bases 'Loi informatique et libertés', you have the right to inspect and correct the data we keep concerning you. This data will not be communicated to any outside organization.
These Terms and Conditions shall be governed by and construed in accordance with French law, without regard to principles of conflicts of laws. In the event of a dispute, the commercial court of Paris shall have exclusive jurisdiction and you hereby agree to submit to the exclusive jurisdiction of such court.