APC.fr // US General Terms and Conditions of Sale
Welcome to www.apc.fr ("website"), the merchant website of the A.P.C. (Atelier de Production et de Creation) brand ("A.P.C."). Please read these terms and conditions carefully. Your use of this website confirms your acceptance to the following terms. A.P.C. may update these Terms and Conditions of Sale at any time without prior notice.
Placing an order
Products on www.apc.fr are reserved for personal, non-commercial purchases within North America only (U.S. and CANADA). The site does not allow the purchase of goods for resale.
A.P.C.'s collection is available to order online www.apc.fr, by email at email@example.com or by phone 1 (888) 803-3437, Monday through Friday from 9.30am to 6pm EST.
Before the order is finalized, you will be directed to a checkout page. Please review attentively your purchase (including reference, product description, color and size), billing and shipping information before submitting your order.
By submitting your order you are agreeing to being added to the A.P.C. newsletter. Please note your information will not be shared with any vendors, third parties, or outside organization. To not be included in our mailing outreach please unsubscribe through any email received or contact the customer service number listed above.
A.P.C. features a pre-order option for select items. The pre-order items are not yet in stock, but available for advanced purchase on apc.fr. Your credit card will not be charged for any pre-order item until it has shipped. The estimated date that the item will ship is indicated on the product detail page. Please note that this date is only an estimation and is subject to change. All pre-orders are fulfilled on the basis of first come, first served. A.P.C. will inform you of any changes regarding your pre-order.
Gift wrapping is available at usonline.apc.fr free of charge. For each order you want to gift wrap, click the gift wrap option at checkout. Please note that gift wrapping may not be available for all items. The gift-wrap option will apply to items that can be packaged in our gift bags.
We will honor your order within the limits of our available stock. In the event that any of the products ordered are not available in our inventory, you will be notified via email of any changes to your order availability. For partially delivered orders, you will only be charged for the items that are available. To the best of our ability, we will inform you of when you can expect your merchandise, as you may opt to keep or cancel your order.
Please note that your apc.fr order may begin processing as soon as it is submitted. We will try our best to accommodate modifications to your order however; we cannot guarantee these changes will be made after your order is submitted. Cancellations can be requested within 30 minutes of placing your order. Please call our customer service line with such requests.
In an effort to optimize your shopping experience and allow as many customers as possible the opportunity to purchase our merchandise, we may place limits on purchases, or restrict orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
A.P.C. reserves the right to cancel any order placed by a customer with whom it has a dispute concerning a prior order. Additionally, A.P.C. reserves the right to cancel any order if it has reason to suspect that a customer has violated these Terms and Conditions of Sale, or is engaged in any fraudulent activity.
A.P.C. processes orders based on the time they are received. Please note that orders placed with next day, 2-day and 3-day delivery by 2pm EST. will process and ship within 1 business day. Orders placed with free ground shipping will process and ship within 1 to 3 business days. Similarly, all orders placed on Saturday and Sunday will be processed the following business day in accordance with the timetable stated above.
Price and Payments
Retail prices in the catalog are in U.S. dollars. Only orders sent within New York State and California State will be charged the appropriate local sales tax. A.P.C. accepts payments by Visa, Mastercard and American Express. Please provide all correct billing information including the name of the cardholder, credit card number, expiration date, and billing address.
To avoid unnecessary delays, please make sure you have completed checkout carefully and completely. The amount of your purchase will be debited to your account on the date of sale. You will only be charged for merchandise that is available. A.P.C. will not be responsible for any delay of goods due to incomplete order forms or unattainable authorizations from credit card companies.
A.P.C. does not accept personal checks for payment. A.P.C. store credit and gift cards are available online.
We can only deliver within the United States and Canada. For sales in France, Japan, or EU, please click on the "delivery country" hyperlink on our website.
Goods will be delivered according to their availability. In case of incomplete delivery, only the goods delivered will be charged. There are no shipping charges on back orders. You will be charged for shipping on the first delivery.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. Please note we do not deliver to P.O. boxes.
All shipments must be signed for unless otherwise stated within your Order Notes. Please indicate if you would like to release the signature from your delivery. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges.
A.P.C. cannot change or alter the delivery method once shipped.
A.P.C. cannot declare the value of a package as anything other than its retail value. We cannot mark Canadian shipments as gifts. Canadian customers are responsible for import duties and taxes. Thank you for your understanding.
Shipping Charges and Delivery Timelines
Enjoy FREE ground shipping on any US order. No minimum purchase required and valid on any order made at apc.fr only. Valid on shipments to US only.
|US||UPS Ground (Up to 7 Business Days)||$0|
|US||UPS Three-Day Air * (3 Business Days)||$16|
|US||UPS Two-Day Air (2 Business Days)||$25|
|US||UPS Next Day Air (1 Business Day)||$35|
|* Three Day Air is not available to Hawaii|
|Canada||UPS Worldwide Expedited - 2 days||$32|
Canadian customers are responsible for import duties and taxes.
Exchanges and returns
A.P.C. customers have 15 days from the receiving date to send back full price items and 7 days from the receiving date to send back sale items. All goods must be returned in their original packaging, in clean, unworn and resalable condition along with a copy of your original A.P.C. packing slip.
For a different color, size or style, please return your original item(s) and place a new order online or by calling the A.P.C. customer service to guarantee stock availability.
Steps to make a return:
1. For registered customers sign in to your account and go to “My account / My orders”. Select “Return”.
For guest customers click “Create a return” at the bottom of the website. Follow the steps to create a return and to get your RMA number.
2. Fill in the back of the original packing slip.
3. Pack the item(s) you want to return along with the copy of the packing slip and seal it securely.
4. Place the pre-paid return label on your package and drop it at your nearest UPS store or you can arrange a pick-up by calling UPS at 1-800-PICK-UPS (1-800-742-5877)
A.P.C. provides a pre-paid return label with your shipment. Return shipping cost is at your expense and a fee of $8 will be deducted from your refund.
Please contact us if you have any concerns or questions regarding your return at 1 (888) 803-3437 or by email firstname.lastname@example.org
Please note the A.P.C. website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store. All returns must be sent to the address provided below.
Attn - Web department
14B 53rd street
11232, Brooklyn NY
Once your package is received , we will promptly issue a refund in accordance with this policy. In case goods are unavailable for exchange, you will receive a refund to the original credit card used for purchase. Refund will be processed within 10 business days of reception, but may not appear on your statement for one to two billing cycles.
A.P.C. Sale and Private Sale
For your convenience, A.P.C. sale items may be returned for a full refund or exchange within 7 days of the delivery date.
A.P.C. reserves the right to decline your return if these Terms and Conditions of Sale are not met. In this case, we will send back the return to the customer in the condition it was received and no credit will be issued. Please contact us if you have any concerns or questions regarding your exchange or return at 1 (888) 803-3437