SALES CONDITIONS
Products on this site, www.apc.fr, are reserved for non-commercial purchase within North America only (U.S. and CANADA). The site does not allow the purchase of goods for resale. We can only deliver within the United States and Canada. For sales in France, click here. For sales in Japan, click here. For sales in the EU, please click here.
You can order
by mail: A.P.C 131 Mercer St. New York NY 10012 USA
by telephone: (212) 966-0069
by fax: (212) 966-9748
by internet: www.apc.fr or by email: vpc.nyc@apc.fr
A.P.C.'s collection is available through mail order. A catalog can be requested by submitting to our Newsletter, or by email or phone request. If you wish to order any style seen in press, please do not hesitate to call us. You can reach us by phone Monday through Friday from 10am to 6pm EST. You may likewise consult the catalog and place an order through our website.
FOR ALL ORDER INQUIRIES, PLEASE PROVIDE YOUR ONLINE ORDER NUMBER, NAME USED FOR PURCHASE, AND YOUR INVOICE NUMBER.
AVAILABILITY
We will honor your order within the limits of our available stock. In the event that any of the products ordered are not available in our inventory, you will be notified via email of any changes to your order availability. To the best of our ability, we will inform you of when you can expect your merchandise, as you may opt to keep or cancel your order.
For partially delivered orders, you will only be charged for the items that are available.
ORDER CANCELLATIONS AND MODIFICATIONS
Please review your purchase, billing and shipping information before submitting your order. PLEASE NOTE that your apc.fr order may begin processing as soon as it is submitted. We will try our best to accommodate modifications to your order, however, we cannot guarantee these changes will be made after your order is submitted. Cancellations can be requested within 30 minutes of placing your order. Please call or email vpc.nyc@apc.fr with such requests.
PAYMENT
Retail prices in the catalog are in U.S. dollars. Only orders sent within New York State and California State will be charged the appropriate local sales tax. A.P.C. accepts payments by Visa, Mastercard and American Express. Please provide all correct billing information including the name of the cardholder, credit card number, expiration date, and billing address. To avoid unnecessary delays, please make sure you have completed checkout carefully and completely. The amount of your purchase will be debited to your account on the date of sale. You will only be charged for merchandise that is available. A.P.C. will not be responsible for any delay of goods due to incomplete order forms or unattainable authorizations from credit card companies. A.P.C. does not accept personal checks for payment.
A.P.C. store credit and gift cards are not available online. They are intended for use in our retail locations, or by phone at (212) 966-9685.
SHIPMENTS & NYC PICK-UP
Domestic deliveries will be made via UPS within 30 days maximum of the reception of your order and your payment. Canadian shipments will ship using USPS and Stamps.com. Goods will be delivered according to their availability. In case of incomplete delivery, only the goods delivered will be charged. There are no shipping charges on back orders. You will be charged for shipping on the first delivery. All orders placed on Saturday and Sunday will be processed the following Monday.
We do not deliver to P.O. boxes.
Customers are responsible for entering the correct shipping information. Deliveries will be made according to those order specifications. All shipments must be signed for unless otherwise stated within your Order Notes. Please indicate if you would like to release the signature from your delivery. UPS will make repeated delivery attempts before returning your merchandise to A.P.C. If you would like to schedule a delivery intercept, reroute your package, or attempt a redelivery, you will be responsible for the associated charges. A.P.C. cannot change or alter the delivery method once shipped.
Orders for NYC Pick-up will be available after 6pm the following business day. Please wait for a Pick-up confirmation email before attempting pickup. To claim merchandise, please have your order number, credit card used for purchase, photo ID and pick-up confirmation email. We cannot release your merchandise without these items. Merchandise not claimed within 30 days of the ticket date will be mailed to the recipient at the customer's charge.
We cannot mark Canadian shipments as gifts. A.P.C. cannot declare the value of a package as anything other than its retail value. Canadian customers are responsible for Customs fees. Thank you for your understanding.
Please let us know how we can assist you in the successful reception of your merchandise.
CONFIDENTIALITY
According to the French Law dated January 6th 1978 on personal data bases 'Loi informatique et libertés', you have the right to inspect and correct the data we keep concerning you. This data will not be communicated to any outside organization.
SHIPPING CHARGES
| COUNTRY | SHIPPING METHOD | |
|---|---|---|
| US | UPS Ground (Up to 7 Business Days) | $11 |
| US | UPS Three-Day Air * (3 Business Days) | $16 |
| US | UPS Two-Day Air (2 Business Days) | $25 |
| US | UPS Next Day Air (1 Business Day) | $35 |
| *Three Day Air is not available to Hawaii | ||
| COUNTRY | SHIPPING METHOD | |
| Canada | USPS Airmail (4 to 10 days) | $21 |
| Canada | USPS Global Express (3 to 5 days) | $32 |
EXCHANGE AND REFUND
A.P.C. will exchange or reimburse goods within 15 days from the shipping date. Please return to: A.P.C. RETURNS, 131 MERCER STREET, NEW YORK, NY 10012. Return shipping is the responsibility of the customer. There will be no reimbursement on shipping charges. All goods must be returned in perfect condition along with a copy of your original A.P.C. invoice. Please indicate on the back of your invoice form the reason for your return. In case goods are not available for exchange, you will receive a credit to the original credit card used for purchase. We recommend shipping your return with a service that provides package tracking to avoid delays. Credit will be processed within 15 days of reception, but may not appear on your statement for one to two billing cycles. Cosmentics and intimate are final sale. "SALE ITEMS" ARE SOLD AS IS AND ARE FINAL SALE. Please note that a package refusal does not suffice as a request for a refund. A.P.C. reserves the right to decline your return if these Sales Conditions are not met. Unauthorized returns will be returned to the customer and not credited. Please contact us if you've any concerns or questions regarding your exchange or return.